Changelog

    What's new in SiteSupport. All product updates, features, and fixes.

    2.5.0
    March 25, 2025

    Q&A Hub, Glossary & Comparison Pages

    Major content expansion with structured Q&A, glossary, comparison pages, and use case landing pages for better discoverability.

    • New
      Q&A Hub with 17 in-depth answers and FAQPage schema
    • New
      AI/Chatbot glossary with DefinedTerm structured data
    • New
      Competitor comparison pages (vs Intercom, Drift, Zendesk)
    • New
      Industry use case pages (E-commerce, SaaS, Healthcare, Education)
    • New
      Product changelog page
    • Improved
      Updated sitemap with all new content routes
    2.4.0
    March 20, 2025

    Free Tools Expansion

    Added 10+ new free AI-powered tools including chat with documents, conversation analysis, and file-based FAQ generators.

    • New
      AI Chat with Document tool
    • New
      AI Conversation Analysis tool
    • New
      PDF, DOCX, and HTML FAQ generators
    • New
      File to Markdown converter
    • Improved
      Improved tool layout with related tools section
    2.3.0
    March 15, 2025

    Blog & Content Marketing

    Launched the blog with 10+ articles covering AI chatbots, customer support best practices, and SEO guides.

    • New
      Blog hub with category filtering and search
    • New
      10+ in-depth articles with Article JSON-LD schema
    • Improved
      SEO optimization with canonical URLs and Open Graph tags
    • Improved
      llms.txt and llms-full.txt for AI discovery
    2.2.0
    March 1, 2025

    Lead Capture & Notifications

    Capture visitor information through your chatbot and receive email notifications for new leads.

    • New
      Customizable lead capture form in the chat widget
    • New
      Email notifications for new leads
    • New
      Lead management dashboard
    • Improved
      Configurable form fields (name, email, phone)
    2.1.0
    February 15, 2025

    Widget Customization

    Full widget customization with live preview — change colors, position, greeting, logo, and suggested questions.

    • New
      Custom primary color for the chat widget
    • New
      Widget position (bottom-left or bottom-right)
    • New
      Custom greeting message and header title
    • New
      Upload custom logo for the widget
    • New
      Up to 4 suggested questions
    • Improved
      Live preview in the admin dashboard
    2.0.0
    February 1, 2025

    Document Training & Analytics

    Train your chatbot on uploaded documents (PDF, DOCX, HTML) and track detailed usage analytics.

    • New
      Upload and train on PDF, DOCX, and HTML documents
    • New
      Detailed chat analytics dashboard
    • New
      Usage tracking with plan limits
    • Improved
      Improved embedding generation with better chunking
    • Fixed
      Fixed session handling for concurrent users
    1.0.0
    January 15, 2025

    Initial Launch

    SiteSupport launches with core AI chatbot functionality — crawl your website, train an AI, and embed a chat widget.

    • New
      Automatic website crawling and content extraction
    • New
      AI chatbot powered by RAG (Retrieval-Augmented Generation)
    • New
      Embeddable chat widget with one line of code
    • New
      Multi-site management
    • New
      95+ language support
    • New
      Free tier with generous limits

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