Privacy Policy

    Last updated: January 2026

    1. Introduction

    SiteSupport ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot service.

    2. Information We Collect

    2.1 Account Information

    When you create an account, we collect:

    • Email address
    • Password (stored in encrypted form)
    • Billing information for paid subscriptions

    2.2 Website Content

    When you use our Service, we crawl and store content from websites you specify to train your chatbot. This content is used solely to provide chatbot functionality and is not shared with third parties.

    2.3 Chat Interactions

    We collect chat conversations between your website visitors and your chatbot for:

    • Improving chatbot responses
    • Providing analytics to you
    • Debugging and support purposes

    2.4 Lead Information

    If you enable lead capture, we collect information provided by your website visitors including names, email addresses, and phone numbers. This data is stored securely and made available to you.

    2.5 Usage Data

    We automatically collect information about how you use our Service, including:

    • Pages visited and features used
    • Time spent on the Service
    • Error logs and performance data
    • Device and browser information

    3. How We Use Your Information

    We use the collected information to:

    • Provide, maintain, and improve our Service
    • Process your transactions and subscriptions
    • Send you service-related communications
    • Provide customer support
    • Monitor and analyze usage patterns
    • Detect and prevent fraud or abuse
    • Comply with legal obligations

    4. Data Sharing and Disclosure

    We do not sell your personal information. We may share your information with:

    • Service Providers: Third-party companies that help us operate our Service (e.g., payment processors, cloud hosting)
    • Legal Requirements: When required by law, court order, or government request
    • Business Transfers: In connection with a merger, acquisition, or sale of assets
    • With Your Consent: When you have given explicit permission

    5. Data Security

    We implement appropriate technical and organizational measures to protect your data, including:

    • Encryption of data in transit (TLS/SSL)
    • Encryption of sensitive data at rest
    • Regular security audits and updates
    • Access controls and authentication
    • Secure data centers

    6. Data Retention

    We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for legitimate business purposes or legal requirements for up to 90 days. Chat logs and analytics may be retained for up to 12 months.

    7. Your Rights

    Depending on your location, you may have the following rights:

    • Access: Request a copy of your personal data
    • Correction: Request correction of inaccurate data
    • Deletion: Request deletion of your personal data
    • Portability: Request your data in a portable format
    • Objection: Object to certain data processing activities
    • Withdraw Consent: Withdraw previously given consent

    To exercise these rights, contact us at privacy@sitesupport.io

    8. Cookies and Tracking

    We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how you use our Service. You can control cookie preferences through your browser settings.

    9. Third-Party Services

    Our Service may integrate with or link to third-party services. These services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before sharing information with them.

    10. Children's Privacy

    Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it promptly.

    11. International Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

    12. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The updated policy will be effective upon posting.

    13. Contact Us

    If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@sitesupport.io