What is a Chatbot?
A chatbot is a software application designed to simulate conversation with human users. Modern AI chatbots use natural language processing and large language models to understand questions and generate helpful responses.Types of Chatbots
| Type | How It Works | Example ||------|-------------|---------|
| Rule-based | Follows predefined decision trees | Simple FAQ bots |
| AI-powered | Uses NLP/LLMs for understanding | SiteSupport, ChatGPT |
| Hybrid | Combines rules with AI | Enterprise support bots |
AI Chatbots in Customer Support
Modern AI chatbots like SiteSupport can:•Answer questions using your actual website content
•Handle multiple languages (95+ languages)
•Learn from your content without manual programming
•Escalate to humans when needed
•Capture leads from interested visitors
Benefits
•24/7 availability — Never miss a customer question
•Instant responses — No wait times
•Consistent quality — Same accurate answers every time
•Cost reduction — Handle routine queries automatically
•Scalability — Handle unlimited concurrent conversations