What is Natural Language Processing?
Natural Language Processing (NLP) is a field of artificial intelligence that focuses on the interaction between computers and human language. It enables machines to read, understand, and derive meaning from text and speech.Key NLP Tasks
•Text Classification — Categorize text (spam detection, sentiment analysis)
•Named Entity Recognition — Identify names, dates, locations in text
•Sentiment Analysis — Determine emotional tone of text
•Question Answering — Extract answers from text passages
•Text Generation — Create human-like text responses
•Summarization — Condense long documents into key points
NLP in Customer Support
NLP powers the core capabilities of AI customer support:1.Intent Detection — Understanding what the customer wants
2.Entity Extraction — Identifying specific products, order numbers, etc.
3.Response Generation — Creating helpful, contextual replies
4.Language Detection — Automatically responding in the visitor's language